Multi-level categories of the Zicap Appointment Booking System feature give its users the chance to request appointments from different employees who provide different services.
Service category analysis provides deep insights into client experiences, emerging trends in the market, information about competitors and their marketing activities – these will enable you to make timely business decisions that will lead you ahead of your competitors.
Competitor analysis and client experience analysis form part of product category analysis. As a whole, it offers brand managers and chief client insights managers a deep understanding of what is unique and special about your brand, and how your brand should be positioned in the marketplace to deliver maximum growth and profitability.
Dividing the Booking System into Multi-level categories can sound complex but…
Let’s say you are a local clinic owner. There are many different doctors who offer different services in your clinic. While some of these offer the same services, some services are completely different from others. Or these staffs demand different prices for the same services. Or they offer services in different categories. In such a situation, it should be very difficult to create a system for users who want to make an appointment. It is complicated to imagine, right? But Zicap has a feature that allows you to easily overcome all these problems.
How to set up Multi-level categories?
Thanks to the multi-level categories feature, you can collect the services provided by team members under different headings. After determining the services that will be included in each category, you select the team members who will offer these services.
Your clients know which categories they will request an appointment from after selecting the staff members to whom they will receive service. In this way, you can reduce the complexity of your process most simply by considering different staff members serving a wide range of services.